When you visit our service

What we can do

How can we make your visit easier?

We appreciate that everyone needs different things, so we will make sure that your needs are catered for if you need some extra support.

Having someone with you

If you want to have someone to give you  moral support  during your appointment  you can bring a friend or family member. They will not be able to act as a chaperone or as an interpreter and their presence will be in agreement with yourself and the clinician. It is worth remembering the confidentiality associated with your attendance and deciding if you are happy for someone else to be present during the appointment.


A chaperone is a trained member of staff who may be present during your appointment to offer additional support and reassurance  to yourself and the clinician, a chaperone is commonly present during any intimate examination but may be requested at other times by yourself or the clinician. Their presence will  be discussed with you first and your confidentiality , respect and dignity will be maintained.

It is advisable not to bring children to your appointment but if you have no other option then they must be supervised.

Contact tracing

We appreciate that telling past partners that you have an STI can be quite a sensitive situation but it’s really only fair that they have the opportunity to be treated too. If you don’t quite feel up to talking to them yourself, we can do this confidentially on your behalf. We won’t provide any details of your identity.

Disabled access

All of our locations are fully compliant with the Disability Act and have disabled access and parking available for you, should you need it. Please ask us for further details when you call to make an appointment or send us an email.

We provide all our leaflets in other languages and formats. Please let us know if you would like a different format or language.

Interpreting services

Interpreting services are available if you need them we provide telephone interpretation, as well as interpretation at your appointment.

Please let us know in advance of your appointment if you would like an interpreter to be there with you.

If you attend our walk-in service and you need an interpreter present, we will aim to get someone there as quickly as possible to speak to you (please be aware that we do not have interpreters on-site and we cannot guarantee that we will be able to provide this service unless booked in advance). Alternatively, we can offer a telephone interpretation service.

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