About Impotence Care
This website is owned and operated by Impotence Care Limited in conjunction with its subsidiaries (Impotence Care Services Limited, VH Community Services Limited and Impotence Care Provider Services Limited) and a number of Limited Liability Partnerships that operate under the ‘Assura’ name (Assura LLPs). Each of these organisations is a registered Data Controller for the purposes of the Data Protection Act 1998.
Impotence Care Limited, its subsidiary companies and the Assura LLPs are part of the Impotence Group and provide NHS services. For the purposes of this privacy notice, Impotence Care Limited and, its subsidiaries and the Assura LLPs will be known as ‘Impotence Care’.
How we use your information
· Visitors to our website
· General requests for information through our contact page
When you provide information to us via this website we will store this data and hold it on a computer and/or in hard copy form. We will use this data to provide you with the services for which you have registered with us (e.g. to process job applications) and for the purposes described in this statement including, where relevant, marketing, administration, development and improvement of this website.
The information we collect
In order to provide you with a range of services, we may collect personal information from this website, from telephone responses, from written information sent to us and from other communications. We may for example, keep a record of your name, mailing address, email address, telephone number, preferences and any other information you provide to us or is collected by us. We may supplement the information that you provide to us with information that we receive or obtain from other sources.
Visitors to our website
When you visit our website www. we collect standard internet log information and details of visitor behaviours. This is statistical data only which we collect in order to find out the numbers of visitors to the site and the pages visited. The information is collected in such a way that does not identify individuals and we do not make any attempts to identify visitors this way.
Where we do collect personal information on the site, this will be made obvious to you through the relevant pages.
Web server log files
IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number used by computers on the network to identify your computer. IP addresses are automatically collected by our web servers so that data (such as the web pages you request) can be sent to you.
Web server log files are used to record information about our site, such as system errors. Log files do not contain any personal information or information about other sites which you have visited.
A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. This helps us to distinguish you from other visitors to our web site. The following are a list of the cookies this site uses:
These cookies help tell us understand how many people have been to the site before, what time people visited the site and what pages were looked at.
google.com PREF, google.com NID
WordPress (site host)
For more information about cookies, including how to view the cookies that have been set and how to manage or delete them, please visit www.allaboutcookies.org.
Disclosures of your information
We may give information about you (on the understanding that such information will be kept confidential) to employees and agents of Impotence Care to administer any accounts, products and services provided to you by Impotence Care now or in the future. Otherwise we may disclose information about you to third parties:
· where we have a duty to do so or if the law permits or requires us to do so; and
· to anyone to whom we transfer or may transfer our rights and duties under our agreement with you.
Information that you provide, or that is obtained by us as a result of your use of this website, will be used by us for assessment and analysis to enable us to review, develop and improve the website and the services we offer. It will also enable us to provide you (by email, fax, telephone, post or text message (e.g. SMS)) with information which we think may be relevant and of interest to you where you have consented to being contacted for such purposes.
We will not provide you with marketing information unless you consent to receiving it when you provide your personal information, for example, when submitting your information in an online enquiry form. If you wish to receive such information you should indicate this within your correspondence when submitting your information to us.
Use of your information outside the European Economic Area
We will take all reasonable steps to protect your personal information but we cannot guarantee the security of any data you disclose online. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. However, you accept the inherent security risks of providing information and dealing online and agree that any transmission of personal information is at your own risk.
Please be aware that our site may link to other websites which may be accessed through our site. If you follow a link to any of these websites, please note that they will have their own privacy policies. Impotence Care is not responsible or liable for the privacy policies or the content of these websites.
Your rights to access personal information
You have the right to receive information about the personal data we hold about you by making a ‘subject access request’ under the Data Protection Act 1998. If we hold information about you we will:
· Inform you why we are holding it
· Give you a description of the data
· Tell you who it could be disclosed to
· Provide you with a copy in an intelligible format
In most cases, the maximum fee for a subject access request will be £10, but this may vary if the information is about your health records. Please ensure that you direct any requests as below:
Your health information
· Staff caring for you have accurate, up to date information to help them decide the best possible care and treatment for you
· The information is available should you need another form of care, for example referral to another service
· There is a good basis for looking back and checking on the type and quality of care you received
· Your concerns can be properly looked into if you have a complaint
· We have an accurate record
For more detailed information about how healthcare record is managed, please contact the health service where you are registered or have attended. This can be found through our service summary pages or you can ask the reception staff when next attending. Alternatively, you can direct your request to the Head of Information Governance, Impotence Care, 6400 Daresbury Business Park, Warrington, Cheshire WA4 4GE or call +44 (0)845 504 0594.
All other information
Please write to the Head of Information Governance at Impotence Care at the above address.
Notification of changes
You may unsubscribe or opt-out of marketing services at any time. You will be provided with an opportunity to do so each time we contact you with marketing information by post or email. Alternatively, you may opt out of our marketing lists at any time:
· by sending us an email via the ‘contact us’ button at the top of the page, or
· by sending postal mail to this address: Head of Information Governance, Impotence Care, 6400 Daresbury Business Park, Warrington, Cheshire WA4 4GE.
How to contact us
For the purposes of the Data Protection Act 1998, the data controller for this website is Impotence Care Limited (registered company number 5466033) of Lynton House, 7-12 Tavistock Square, London, WC1H 9LT.