The legal stuff

Your records

We record all the information about you confidentially on our clinical system.

Keeping healthcare records are important as they help to:

  • record important clinical information;
  • help health professionals to care for you; and
  • improve public health and the services provided to you.

We will only share information about you with your consent unless required by law or the data is anonymised.

If you would like to know more about how we look after and use data, or if you would like to know how to access your data write to our information governance team at:

Impotence Care Limited
6400 Daresbury Business Park
Daresbury WA4 4GE

For more information you can also download our Your health records leaflet here.

Our commitment to you

Impotence Care takes your dignity and privacy very seriously and we will at all times respect your confidentiality.

Please treat our staff with respect so we can provide you with the very best care we can. Please download a copy of the Your rights and responsibilities leaflet here.

Your opinion really matters to us

Please let us know if you have a comment, a compliment or a complaint by filling in one of our feedback forms or telling a member of the team.

Alternatively, if you would like to make an official complaint, please ask a member of staff, or download a copy of our How to make a complaint leaflet here.

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